Add New Item

Alert Customer An Item Has Been Added Directly To The Cart - click here for help

In this option you will enter new item details and pricing on a screen called Item Basics. Once Item Basics are completed you will then be able to add pictures, options, override taxing, apply discounts by customer, add inventory, mark items as ‘special’ and/or on sale, and identify ‘associated products’. Not all features listed here are available with the Website or Basic Store Builders.

The following is an explanation of all fields that appear on the Item Basics screen and if they are required or optional entries.

Product Code: in this field enter the product code you use in your company's internal inventory system to identify your products. This code will be displayed to your customers so that they may reference the item when speaking with your customer service representative. This code will also be displayed on the packing slip for shipping your products. The field is limited to 30 characters and is a required entry.

Product Name: this is an 80 character field that contains the detailed name of your product. The Product Name will be displayed on the packing slip and also sent to the customer in the order confirmation message. This is a required field.

Category: the system will default to the category you have chosen for this item, if you wish to move an item to a different category, use the drop down box and click on the new category wanted. The system will then move your item to the new category. This is a required field.

Manufacturer/Brand Name: there are two fields on this line, one is a drop down box with a list of current manufacturers for your catalog and the other displaying the current selections. You can either select one of the previous manufacturers or create a new one with an entry in the blank field.

Product Description: the Product Description allows you to give a more detailed description of your product. This field can contain standard HTML to allow for text formatting. This field is optional.

Internet Conduits offers three pricing options, the Standard Pricing Plan, Multiple Pricing Plan and No Defined Price. There are also fields for entering a minimum quantity and for multiple quantities. The Standard and Multiple Pricing Plans are suppressed if you are using a Website builder.

Standard Pricing Plan: is the system default where your customer will be charged one standard price per item regardless of the quantity they are ordering. If you want one price no matter how many items ordered, enter the price in the Price Per Item field. Do not enter the $ sign or decimal point in the money fields if you are using whole dollars. You do not need to make any entries in the Multiple Pricing Plan fields when using the Standard Pricing Plan.

The Multiple Pricing Plan: allows you to set a price per item for different quantity ranges. Up to five different levels of price breaks are allowed.

The Quantity # and Price # fields will determine how your quantity discounting will be implemented. For example, you want to charge $30.00 for each item if the customer orders 20 or less and then $25 if 50 or less items are ordered. Enter the quantity of 20 in the field called Quantity #1 and the price of $30.00 in the field labeled Price #1. This will charge $30.00 per item for each item when the quantity is 20 or less. Now enter a quantity of 50 in the box labeled Quantity #2. This will be the second quantity break. Then enter the price wanted per item when the quantity is in this range. For this example use $25.00. This will now be interpreted that when a customer orders more than 20 items but 50 or less, the charge will be $25.00 per item. In the example above, if no more quantity fields are filled in, then the data will be interpreted to charge the value in Price #2, $25.00 for each item, when the quantity is greater than that in field Quantity #1.

You do not need to enter information in the other quantity and price fields if you do not have additional quantity/price breaks. If there are 5 quantity breaks, no entry is needed for greater than Quantity #4, only a price. The system interprets the data to charge the value in Price #5 for any quantity greater than Quantity #4.

No Defined Price: allows you to list items without a price and enter text into a field that would normally display the price. This can be used if you want to cross reference items or have the customer call for pricing. The text box could display ‘Call our office for price’ or ‘Obsolete use product 12345’ etc. If this field is used, the item may not be added to a shopping cart. For a Website Builder you can enter your price or text in this field, e.g. $5.00 or Call 800-555-1212 for Details etc.

Minimum Product Quantity - Not available with the Website and Basic Store Builders: allows you to enter the minimum quantity for a product. Be sure to click the box when you want to activate this feature and enter your quantity minimum. Customers will be forced to the Product Detail Page to view the minimum quantities and the minimum quantity will already be populated in the quantity field. If they change the number to less than the minimum, an error message will be displayed telling them the correct minimum quantity. Once the correct amount has been added to the order, they will not be able to update the quantity from the shopping cart page. If they click the update button it will return them to the Product Details page to make the change. If the Minimum Product Quantity is used in association with the Multiple Pricing, the customer Item Details page will display the minimum as the starting number for the range of prices. For example, if the product must be ordered with a minimum of 5 items, then the first price range displayed will read 'Price for Quantity 5 to 10' instead of 'Price for Quantity 1 to 10'.

Product Must Be Ordered In Multiples Of - Not available with the Website and Basic Store Builders: allows you to enter the quantity multiple in which this item must be ordered. Be sure to click the box when you want to activate this feature and enter your quantity multiple. Customers will be forced to the Product Detail Page to view the quantity multiple and the correct quantity will already be populated in the quantity field. If they change the number to less than the minimum or it is not a multiple of the quantity number, an error message will be displayed telling them the correct quantity multiples. Once the correct amount has been added to the order, they will not be able to update the quantity from the shopping cart page. If they click the update button it will return them to the Product Detail page to make the change.

Suppress Quantity View - Not available with the Website and Basic Store Builders: this field is used when you would like a quantity of 1 to be automatically added to the cart and you do not want to allow the end customer to change the quantity. When you check this field the quantity box will be suppressed on the Item Details page and on the Shopping Cart page the quantity of 1 will appear but will not be changeable like other products. This field should not be used when you have minimum quantities or when the product must be ordered in multiples of a number.

You would use this feature when you have an item like a logo, message or symbol that is associated with another product and the customer should never order more than one.

Suppress Quantity Field & Add To Cart Button - Not available with the Website and Basic Store Builders: This feature only works when there are Associated Products for this particular item. The suppression of the Quantity Field and Add To Cart button takes place after a quantity of 1 for this product is added to the cart. Once the 'Quantity' field and the 'Add To Cart' button are suppressed, the quantity can only be changed on the View Cart page.

You would use this feature when you want the customer to view the Associated Products and do not want the end customer to see the Quantity field and Add To Cart button after they have added the item to their cart

Alert The Customer That An Item Has Been Added Directly To The Cart - Not available with the Website and Basic Store Builders: This feature only works when there are Associated Products for this particular item and when 'Suppress Quantity Field & Add To Cart Button' is checked on. A pop up message box will alert the customer that the item has been added directly to the cart.

You would use this feature in conjunction with the Suppress Quantity Field & Add to Cart Button so that your customer has a visible alert that the item has been added to their order.

In this section you can override the previously selected, primary shipping option that was entered on the Shipping Setup screen. The system will display the current shipping method that was chosen. The following screen is displayed when the Specified Carrier option is chosen. This sections is suppressed with the Website Builder.

If Specified Carriers was chosen in the Shipping Setup option, a shipping value will be added to the total cost of your customer's purchase. It is important that you provide an accurate shipping weight for each item to ensure the correct rate is returned from the carrier. Enter the value in the Shipping Weight fields for pounds and ounces. The default value is 0 in each field for all new products. Enter only whole numbers, no fractions or decimals. Remember 16 ounces = 1 pound. If your product weighs only 2 ounces then enter 2 in the oz field. If your product weighs 2 pounds, enter 2 in the lbs field. If your product weighs 5 1/2 pounds, enter 5 in the lbs field and 8 in the oz field. You may also just enter ounces even if your item is more than 1 pound, e.g. if your item weighs 2 pounds, you can enter 32 ounces in the oz. field. The maximum weight for a carrier shipped box is 70 pounds. Weights greater than 70 pounds will be split into separate boxes.

You can also determine how this item will be packaged. The system assumes that the item can be shipped in the same package as other products on the order. If you want to override the default you can click ‘Item must be shipped in its own package; multiple quantities bundled together’ or ‘Item, even multiple quantities of this item, shipped in separate packages’.

If you have chosen Standard Calculation as the method of shipping, the system will default to the option Do Not Change Shipping Terms For This Item. If you do not want to change your current shipping method for this item, you do not have to make any entry in this portion of the screen.

If for this item you wish to override the rule setup previously, then click on either Special Shipping Values For This Item or No Shipping Cost. Display Special Terms.

Note: Choosing other than the Standard Shipping value will not add these items into the total number used for the Standard Shipping Calculation.

Special Shipping Values For This Item - allows you to assign a specific cost to be billed for shipping this item. By clicking on this option you will be required to enter a dollar amount for the first and each additional item. Enter the appropriate amount in each field. This would be used when an item would cost more to ship (weighs more) than most other items in your inventory e.g. a 25 gallon pail of honey versus a 1 LB bottle of honey.

No Shipping Cost. Display Special Terms. - this option will not add any shipping cost to the total cost charged to your customer, but will allow you the option to display any special terms for shipping this item, e.g. COD.

Remember any special shipping terms you choose here will only pertain to this item. All other items’ shipping cost will be determined by the rules established in the Shipping Setup option or by an item's special rules if any exist.

Once all product information has been entered for your item, there are several additional steps you can take. You can click on the Save & Finish button and a message will be returned indicating that your entry was successful and your product data for that item will be displayed. If your item has options, such as size or color, click on the Save & Continue Editing Item button. You will see your current Item Basics screen now has tabs at the top of the page for entering Pictures, Options, Taxes, Discounts, Inventory, Special, Sale, and Associated Products.

If you click on the Pictures tab, the following screen will be returned. You can enter multiple pictures for the same item. You can then choose whether the pictures will be displayed in a list or in a pop-up window. The pop-up window is the default so if you want the graphics to be displayed in a list you must check the field. If you chose the pop-up window, the end customer can click on the graphic and a new window will display the multiple pictures and they can also click on the graphic to increase/decrease its size or move the picture around.

You must click the Save Picture button, then your new picture will be displayed as a Current Picture. You can then repeat your steps and add another picture.

Picture Title: if you want a title to appear with your picture, enter here (optional)

Picture: click on the Browse button and you can select a picture or graphic from your hard drive or other disk. Once the Save Picture button has been clicked, your picture will be saved to our server and also displayed on the screen. You can also click on the picture to get its current height and width in pixels.

Height Width: you can change the dimensions of the picture by entering a new height and width in pixels. If you change one size, the system does NOT adjust the other size proportionately. If left blank, the actual picture size will be used. By clicking on the actual picture, the current size in pixels will be displayed. Once the image has been saved if you click the Edit Picture link, the current picture size will be displayed.

List Pictures: click this box to have pictures appear in a list instead of the pop-up window.

You can delete or edit the picture by clicking the X or Edit Button. If you click the Edit button you will be able to modify the picture title, change the picture, or change the picture size in pixels. hen complete, click the Update Picture button.

If there are multiple pictures, you can change the position of the pictures in the list or pop-up view. Enter the new pictures position number and click the Update Position button.

You can now click on Options tab at the top of the screen or click Finished and you will go the item verification page.

On the Options screen you can enter as many options as your product has. You control the title of the option as well as the actual options. If your product is a golf shirt and one of the options is size and another is color you would make your entries for each option. The first option controls the price of the options and these costs can be entered in the Edit Options area once the option has been created. At the top of this screen there are buttons to return to Item Basics or other product options . The option you are working on is in bold and highlighted in red.

Options - enter types of options, e.g. Small, Medium, Large, XLarge, XXLarge etc.. Hit the Enter button after each entry to create a separate option. Be sure to enter the option that controls your price first.Click on the Save Option button to save this option.

Once the option is saved you can click the Edit button and the following screen will be displayed.

While in the Edit Option feature, you can also , reposition the option, change the price for an option, change the product code and add/change a picture for the option by clicking on the Browse button. The system will automatically populate the Standard Price that is entered on your Item Basics page into all price fields. You need only change the ones that are different. Be sure you enter your Standard Price for an item first before adding the options. If there is no price entered, it would default to $0.00 and your customers would not be billed a charge. The product code field will be populated with your initial product code. You can change whatever product codes may be different on each option. If you cllick the X button you will delete that option. At the bottom of the screen you can add another option and its picture.

To add another option such as Color, type Color in the Options Title field and then the various colors in the Options field. Be sure to hit enter after each option and then click on the Save Option button. Below the Options field, any previously entered options will be displayed. You can delete an option by clicking on the X button.

Once all entries for the options have been entered, you can click on any tab at the top of the screen or if your entries for this item are complete, click on the Finished button.

When you click on this tab the following screen will be displayed. Any states where you have entered a percentage for taxes will be displayed with its current rate. You can override tax application for a product by state. Simply un-check the state boxes where taxes should not be billed for the item.

The Discounts tab will allow you to set a product discount for individual customers by either a percentage or an absolute price. If there are multiple quantity breaks for an item, you can only have a percent discount. The screen will display all customers currently on the database for your catalog. You can then select a customer or group of customers (by holding down the CTRL key on your keyboard to highlight selected customers) and then entering a discount % or price for that item. You can also set discounts on the total order or by category for a particular customer in the Customer Lookup option. Click here for help to discount by order or category.

Once you have selected the customer(s) who are eligible for discounts and entered the percentage or price, click the Apply to Selected Customers button and the screen will display the percentage and/or price for each customer. You can only enter one rate or percentage at a time. If there are different rates or prices for different customers, you must make separate selections and entries.

To track inventory for an item, click on the Inventory tab at the top of the screen. Be sure that you have setup up the general inventory settings found in the Catalog Settings option. Click here for help on total Inventory Setup.

Inventory can be tracked for all items without options and for items that have only 1 option. At this point we are unable to track inventory for items with multiple options, e.g. a shirt that has sizes and colors. A message will be displayed advising that inventory cannot be tracked with multiple options. The message that appears is:

For items with no options the screen will appear as follows:

To track inventory for an item, click the box called Track Inventory for this Item. The screen also indicates the last date and time that inventory has been updated by the user. System updates to the QTY fields when an order is processed will not be reflected here.

Override Catalog Minimum Qty Notification For This Product And Send Email For This Item Directly To: This email field allows you to enter a different email address(s) than what is currently entered in Catalog Settings. This can be used if you have different product managers who are responsible for a category of items, they can receive separate notifications when their inventory is below the minimum quantity.

Only Send 1 Email for This Item When Inventory Falls Below Minimum Qty: Click this box when you want to override the entries in Catalog Settings for limiting the number of emails to one notice when inventory falls below your minimum quantities.

There are only 2 fields where you can make an entry, Minimum Quantity and Modify Qty. All other inventory quantity fields are maintained by the system. Listed below is an explanation of each of these fields.

Qty in Stock – this is the number of items currently in stock for this product.

This number will be increased or decreased when you make an entry in Modify Qty or when orders have been filled. It excludes unprocessed orders. If you do not initially make an entry in Modify Qty and you have set the field for tracking inventory, this will become a negative number if there is an order for this item.

Qty Reserved – this is the number of items that is reserved for unprocessed orders (New Orders). If there are no pending orders, the Qty will be zero. If there are pending orders, the number will equal the total of any orders with this item. This number will change as orders are marked filled.

Qty Available – this is the number of items available for filling orders. It is equal to the Qty in Stock minus the Qty Reserved. It may be either a positive or negative number depending on whether you allow orders to be placed for an item out of stock.

Minimum Qty - if you wish to maintain a minimum quantity for this item, enter this number in the Minimum Qty field. If you have checked the field for sending an email on Catalog Settings and your minimum quantity in stock goes below this number, you will receive an email advising that it is time to reorder.

Modify Qty – use this field to enter an initial or additional quantity for an item. It can be a positive or negative number. This entry will increase/decrease the Qty in Stock field.

If an item has 1 option, there will be inventory fields for each option you have created. This is how the screen will appear.

To mark an item as on 'Special', click the Special button at the top of the screen. The following entry screen will be displayed. Check the On Special box and then provide the details of the special in the Special Description text box. An item that is on special does not reduce the price of an item, it only identifies a product that has a unique description or offers another service or product with it, e.g. Buy this item and get a coupon good for $1 off your next purchase. You can modify multiple items to mark as special by using the Modify Multiple Items option. Click here for help on the Modify Multiple Items option.

The item will be marked as special on the display that the end customer sees when placing the order. It will also be displayed on the verification screen, the packing slip for the order and in the flat file of orders sent out.

To put an item on sale, click the Sale button at the top of the screen. You can enter a sale % or an absolute sale price if you do not have multiple pricing on the item. If there is multiple pricing, only a % sale can be given. Enter the percent savings or the price and click the Update Sale button. Both the original and sale prices will be displayed. You can change the sale status of multiple items by using the Modify Multiple Items option. Click here for help on the Modify Multiple Items option.

Associated Products - not available with the Website or Basic Store Builders

When you add an Associated Product, the customer will be able to click the item and have the product popup in a separate window. The customer can then order the associated product or close the window. Either action will bring the customer back to the original product. You may also select the product properties that are displayed for an Associated Product. These include a thumbnail image, product name, product code and price.

You would use Associated Products when you have ‘Go With’ items. If your company offers merchandise with logos such as a golf ball, you could associate other golf items like towels, umbrellas or tees. If your company supplies parts for motors and require certain parts to complete the assembly then you can make those parts Associated Products. When your customers click Details for a product, the list of Associated Products will appear.

In the first box you can create a title that will appear before the list of Associated Products, e.g. ‘If you buy this item you also need the follow products.’ If no entry is made the default ‘Associated Products’ will be displayed.

In the second box you can select the associated items, if more than one item hold down the CNTRL key then click Add Selected Product(s).

Once the associated products have been chosen you can determine whether the Navigational buttons will appear. These are View Cart and Category. You can also determine the properties that will be displayed for that item. The properties include the Detail Button, Picture, Name, Product Code and Price. Just click the features you want to display. You may also select the order in which Associated Products are displayed. The default is alphabetically with a blank position #. Just enter the sequence that you want the products to appear in this field. Be sure to click the update button for each product after you have made changes.